Our Policies
We want every visit to feel seamless and enjoyable. Please take a moment to familiarize yourself with our policies so we can provide you with the best possible experience.
Reservation Policy
Please arrive 5 minutes in advance to your appointment.
Services will begin and end on time as a courtesy to the next guest.
A confirmation message is sent prior to your appointment. Please confirm — unconfirmed appointments will be canceled.
Tardiness Policy
We understand that being late is sometimes unavoidable. However, we may be forced to shorten or reschedule your service.
Clients who arrive late will be charged in full for their scheduled session but will receive an abbreviated, pro-rated session.
Refund Policy
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in original packaging, and presented with a receipt.
Cancellation Policy
We require at least 24 hours' notice from the start time of your appointment to cancel or reschedule.
Clients who confirm their appointment and do not show up will be marked as "No-Show."
Gratuity Policy
Prices do not include gratuities.
Gratuity can be left in cash, CashApp, Zelle, or Venmo.
Confidentiality Policy
Every client has the right to privacy. Conversations with your technician and your health history forms remain strictly confidential.
Client and email lists are confidential and are never shared with outside companies.
Age Limit Policy
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
Special Conditions Policy
Please notify our spa before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
All guests are required to complete a consent form before starting treatment.
Questions about our policies? We're happy to help. Please don't hesitate to reach out to us at either our Queens or Brooklyn location — our team is always here to assist you.
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